Returns & Refunds Policy

Effective Date: July 16, 2026

Thank you for shopping with Tegrity Research. We strive to provide quality laboratory supplies and excellent customer service. Please review our Returns & Refunds Policy before placing an order.

Return Eligibility

Returns are accepted within 30 days of delivery for eligible items.

To qualify for a return, an item must:

• Be unused and in its original condition
• Be in the original packaging
• Include all accessories and documentation, if applicable
• Be free from damage caused after delivery

Items returned that do not meet these requirements may not qualify for a refund.

Non-Returnable Items

The following items are not eligible for return:

• Products that have been used or altered
• Products damaged after delivery
• Clearance or final sale items
• Gift cards
• Special-order or custom items
• Items returned without prior authorization

Return Authorization

Before returning any item, please contact our customer support team to request a Return Merchandise Authorization (RMA).

Returns received without prior authorization may be refused.

Please include:

• Order number
• Name
• Reason for the return
• Photos (if the item is damaged or incorrect)

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please notify us within 7 days of delivery.

Please include photographs of:

• The shipping package
• The shipping label
• The item received
• Any visible damage

We will review the claim and, when appropriate, arrange for a replacement or refund.

Shipping Costs

If the return is due to our error (such as an incorrect or defective item), we will cover reasonable return shipping costs.

For all other approved returns, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return results from our error.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, refunds will be issued to the original payment method whenever possible.

Please allow 5–10 business days after approval for the refund to appear, depending on your financial institution or payment provider.

Order Cancellations

Orders may be canceled before they have been shipped.

Once an order has shipped, it cannot be canceled and must instead follow the return process described above.

If payment has been submitted but the order has not yet shipped, a full refund will be issued.

Refused or Undeliverable Packages

Packages returned to us because they were:

• Refused by the recipient
• Undeliverable due to an incorrect address
• Unclaimed

may be refunded less:

• Original shipping costs
• Return shipping charges
• Any carrier fees incurred

If you entered an incorrect shipping address, please contact us immediately. We cannot guarantee changes after an order has been processed.

Lost Packages

If your shipment appears to be lost in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Exchanges

We currently do not offer direct exchanges.

If you need a different product, please request a return (if eligible) and place a new order.

Limitation of Liability

Our liability for any claim relating to a purchase is limited to the purchase price of the affected product to the fullest extent permitted by applicable law.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Tegrity Research

Email: support@tegrity-research.com

Website: https://tegrity-research.com

We are committed to resolving issues promptly and providing excellent customer service.